World Famous Printer Cartridges!

Wowza!  People are hearing about us all the way down in the Fiji Islands:

Fiji

From: Sammy comm inc <samcomminc1@gmail.com> 
Date: Tue, Jun 12, 2012 at 6:01 PM
Subject: ORDER REQUEST
To: jseal@southeasternlaser.com


Hello Sales,

 Hello, I was caught up in ordering some of your products,we are located in Republic of Fiji Islands,you can send me your website for re-confirmation and also will like to know the type of credit card you accept for payment..and also i will like to let you know i have a personal shipping agent that i worked with for years. i worked with them alone due to problem bringing down orders to this location every time.I await your quick response.

Thanks.
Sammy comm inc

Well, okay. So maybe it's not legit.  In fact, we get scam emails like this almost every day.

But we are World Famous for providing quality toner and ink cartridges with personal service and savings up to 50%.

www.southeasternlaser.com

865-675-5900
toll free 877-233-2599

Printer shuts down for one empty color?

HP OfficeJet Pro 8600

FAQ:
Is there a color printer that won't stop printing when one of the colors goes empty of toner or ink?

Answer:

• From HP, "HP Officejet Pro 8600 e-AiO will continue to print black even if one of the colored cartridge is empty." 
• From Canon, "Canon offers a huge benefit over our competitors with Pure Black technology. What this feature does is when printing the color black (text for example) on any of our color models the printer is not using any of the colors in the print.  Therefore, allowing the printer to print black even if the colors are low/empty.  This feature is found in our laser and inkjet models."

For more info on the printers mentioned above:

• HP OfficeJet Pro 8600, $199.99. 
• Canon color printers. 

Southeastern Laser, 865-675-5900, sales@southeasternlaser.com

Xerox Driver Issue with Mac O/S X 10.7.x Update

We received some new information from Xerox regarding the solution to the problems printing to Xerox printers from Apple computers.

As noted in our previous post, many people are experiencing strange problems or annoying messages after updating to Mac OS X 10.7.2.  We have heard from users of Xerox Phaser printers series 6000, 7000 and 8000, including Phaser 6360, 7760 and 8570.  Troubles reported so far include false consumable messages, the inability to print multiple copies and the inability to select paper trays.

According to Xerox tech support, Xerox is working on fixing these problems in the printer driver.  Previously, we thought the solution would come from Apple, but that is not correct.  The solution will come from Xerox via the driver.  The current driver which is available on the Xerox support site for Mac OSX 10.7 is version 2.0.9, dated August 19 2011.  We recommend watching this site for an updated version of the driver.

The site address is www.support.xerox.com.

In the mean time, work around solutions include ignoring the annoying false messages and saving files in .pdf format.  We will be happy to help users who are having trouble with Xerox Phaser printers.

For more help, call us at 865-675-5900.

Is customer service dead ?

I recently had the experience of dealing with our department of motor vehicles at the Knox County Clerk's office.  The cumulative result is that I left feeling irritated and found myself being treated not as a customer, but rather a target.  This experience has got me thinking ..... 


Is customer service dead ?  


Caveat emptor is Latin for buyer beware, and many companies and organizations would be wise to take note of how many customers they are driving away.  Anytime, but particularly in these penny-pinching times, good customer service can make a difference.    


Establishing a reputation for excellent customer service is important to keeping the customers you have, and assuring that those people will help bring you others. Stellar customer service focuses on individual customer needs, solves problems and refuses to become wrapped up in red tape.  


So this got me to thinking about how we can improve our own customer service skills here at Southeastern Laser.


1.  Be Empowered: Allow your people to be extraordinary. 
Employees often may feel they lack the authority to make the decisions necessary to achieve extraordinary customer service.  The frustration of having a problem remain unsolved, or of being transferred from person to person, in search of someone who can fix it, only worsens a customer's impression of your business.


2.  Cater to Individuals:  Recognize that every person to walk through your door has different needs--and do what it takes to meet those needs.  What's appropriate for one customer may not work with another. Employees must be able to respond to different customer needs. 


3. Don't Take It Personally:  Listen to customer problems and make sure that they walk away with something, even if it is an assurance that you will follow up on the problem.


4. Be Positive:  Many businesses start off by telling customers what they can't do.  This projects an attitude where the customer is an enemy who must conform to the company's rules. Keep rules simple and flexible, recognizing that individual situations may require bending the rules or throwing them out entirely in order to meet a particular customer's needs.


We have all been guilty of taking the easy way out.  We all have room to improve.  At Southeastern Laser, we will do just that.  We work for you !!   Coach John Wooden once was heard to say "If you don't have time to do it right, when will you have time to do it over ?"


At Southeastern Laser we are as close as your e-mail or your telephone.  We want to make your experience a good one because this is YOUR company Knoxville.  We are just temporary stewards and if we can leave it better than we found it, we all win !!!


Contributed by Jim Seal, Co-Founder, Southeastern Laser.

Video Business Card

Your input is requested on the development of our new video business card. Please let me know what you think of this marketing tool.