As noted in our previous post, many people are experiencing strange problems or annoying messages after updating to Mac OS X 10.7.2. We have heard from users of Xerox Phaser printers series 6000, 7000 and 8000, including Phaser 6360, 7760 and 8570. Troubles reported so far include false consumable messages, the inability to print multiple copies and the inability to select paper trays.
According to Xerox tech support, Xerox is working on fixing these problems in the printer driver. Previously, we thought the solution would come from Apple, but that is not correct. The solution will come from Xerox via the driver. The current driver which is available on the Xerox support site for Mac OSX 10.7 is version 2.0.9, dated August 19 2011. We recommend watching this site for an updated version of the driver.
The site address is www.support.xerox.com.
In the mean time, work around solutions include ignoring the annoying false messages and saving files in .pdf format. We will be happy to help users who are having trouble with Xerox Phaser printers.
For more help, call us at 865-675-5900.
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