Xerox Driver Issue with Mac O/S X 10.7.x Update

We received some new information from Xerox regarding the solution to the problems printing to Xerox printers from Apple computers.

As noted in our previous post, many people are experiencing strange problems or annoying messages after updating to Mac OS X 10.7.2.  We have heard from users of Xerox Phaser printers series 6000, 7000 and 8000, including Phaser 6360, 7760 and 8570.  Troubles reported so far include false consumable messages, the inability to print multiple copies and the inability to select paper trays.

According to Xerox tech support, Xerox is working on fixing these problems in the printer driver.  Previously, we thought the solution would come from Apple, but that is not correct.  The solution will come from Xerox via the driver.  The current driver which is available on the Xerox support site for Mac OSX 10.7 is version 2.0.9, dated August 19 2011.  We recommend watching this site for an updated version of the driver.

The site address is www.support.xerox.com.

In the mean time, work around solutions include ignoring the annoying false messages and saving files in .pdf format.  We will be happy to help users who are having trouble with Xerox Phaser printers.

For more help, call us at 865-675-5900.

False OPC low message on Xerox and Mac.

Lately, we've seen several occurrences of a problem with Xerox Phaser 6350 and 6360 series print drivers on Mac OS/X 10.6 and 10.7.

The driver causes a false message to display that the OPC or Optical Photo-conductor unit needs to be replaced.  The message is displayed only on the Mac, not on the printer.  Having checked the supplies via the embedded web page or the supplies status info on the printer, it shows the correct status is not low or needing replacement.

We have not seen this problem on Windows systems.

I was confused the first time I heard this from a client because Xerox does not use the term Optical Photo-conductor.  That was my first clue. Xerox refers to this consumable item as an Imaging Unit.

In an attempt to correct the false message, we deleted the driver and all files related to Xerox on the Mac.  Then we re-installed the driver from a fresh download.  This made no change or improvement.  The false message was still there.

With this false message, the printer will function normally.  The only effect is the annoyance of a pop up message.

At this time, we have no solution for this problem.  We expect Xerox will issue an update to the printer driver at some point.

Hang in there for now.

SE Laser.