The driver causes a false message to display that the OPC or Optical Photo-conductor unit needs to be replaced. The message is displayed only on the Mac, not on the printer. Having checked the supplies via the embedded web page or the supplies status info on the printer, it shows the correct status is not low or needing replacement.We have not seen this problem on Windows systems.
I was confused the first time I heard this from a client because Xerox does not use the term Optical Photo-conductor. That was my first clue. Xerox refers to this consumable item as an Imaging Unit.
In an attempt to correct the false message, we deleted the driver and all files related to Xerox on the Mac. Then we re-installed the driver from a fresh download. This made no change or improvement. The false message was still there.
With this false message, the printer will function normally. The only effect is the annoyance of a pop up message.
At this time, we have no solution for this problem. We expect Xerox will issue an update to the printer driver at some point.
Hang in there for now.
SE Laser.
Same problem here. I even replaced the imaging unit with a new one and still have the problem.
ReplyDeleteOn my printer this error was causing the printer queue and I could not print at all. I had to change it from IPP printing to Jet direct to get it working.
ReplyDeletehttp://macintoshhowto.com/advanced/how-to-get-a-fuji-xerox-printer-working-with-osx-lion.html
Either upgrading OS to 10.7 or later, or doing below will fix. This is a known Apple bug… You can google Apple bug id# 7265420
ReplyDeleteThis workaround consists of adding a *cupsSNMPSupplies: False line to a ppd file in the /etc/cups/ppd folder. You’ll need administrative privileges to perform this workaround. Detailed steps are outlined below.
For this example we will use ColorPrinter as the name of the printer affected by the 10.6.8 update.
1. From the Finder menu choose Go, then Go to Folder...
2. Enter /etc/cups/ppd in the Go to Folder dialog box and choose Go.
3. Find the ppd named ColorPrinter.ppd. (This is the same name as the ColorPrinter in Print and Fax with a .ppd extension. )
4. Drag the ColorPrinter.ppd to the Desktop.
5. Open the ColorPrinter.ppd with TextEdit.
6. At the end of the PPD add the following line exactly as written: *cupsSNMPSupplies: False
7. Save the modified ColorPrinter.ppd to the Desktop.
8. From the /etc/cups/ppd folder, move the original ColorPrinter.ppd to the trash. Authenticate when prompted.
9. Drag the modified ColorPrinter.ppd from the Desktop to the /etc/cups/ppd folder. Authenticate when prompted.
10. Printing should now work as expected. (You may have to start the print queue if it was previously paused.)
JonL, thanks for the info. The current driver on Xerox.com seems to be working for our clients who were experiencing this problem.
Delete