Friday, January 28, 2011

Do compatible cartridges void the printer's manufacturer warranty?

QandA
Q:  Do compatible cartridges void the printer's manufacturer warranty?

A: No.  HP's warranty statement says, "If a non-HP print cartridge is found to be the direct cause of printer failure or damage, HP will not cover the repair related to that non-HP cartridge."  The same is true for other manufacturers, including Dell, Brother, Canon, Okidata, Samsung and Xerox.  At Southeastern Laser, we further warrant our print cartridges so that we will repair any printer damaged by one of our compatible cartridges.  This type of damage is extremely rare.

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