Brother drum counter reset.

Brother has a unique method of clearing the "Replace Drum" message on their printers and MFPs.  Your client may call you and say, "Why didn't the message go away after I replaced the drum?"

Open the printer.

Even with the instructions in hand, users often can't make it work.  The instructions are below.  Here's the trick.  Make sure you perform the steps with the printer open. 

Drum reset procedure (for most Brother models):
   1. Open the front cover, exposing the drum/toner cartridges.
   2. Press the Options key on the control panel.
      The display will show "REPLACE DRUM - 1.YES 2.NO".
   3. Press 1 to reset the drum count.
   4. Close the front cover.

If you encounter one that you can't get to reset, you can contact us for free tech support.  The phone number is 865-675-5900.