Why does my Brother MFC still display "CHANGE DRUM SOON"?

Don't worry. You're not alone. And the drum isn't defective.

This is a common question for users of Brother laser printers and multifunction devices.  After replacing the drum unit, the machine still displays the message "Change Drum Soon".

First of all, you should know that this is the final message which will be displayed when the drum unit approached end of life.  At this point, you can change the drum any time, preferably after you've gotten all the useful life out of it.  You will know it's time to replace it when the print/copy quality degrades.  Look for dark lines down either side of the paper.

Be advised that there are two cartridges or "units" inside the machine - the toner and the drum.  They are combined which often creates more confusion.  The toner sits in or on the drum.  The drum looks more like a holder for the toner cartridge.  Pay careful attention to which unit the machine is calling for and replace the correct one.  Usually, toners are used up at a faster rate than drums, about four or five to one.  

After replacing the drum, the machine will not automatically reset the message.  You must perform the drum message reset procedure.  Here's how:

1. Open the front cover.
2. Then:
1. For MFC-9700 Users: Press the Right Arrow key. 
2. For MFC-9800 Users: Press the Clear key.
3. The LCD will display REPLACE DRUM?  1.YES 2.NO. 
4. Press 1 to reset.
5. Close the front cover, pressing firmly on each side until they click into place.
6. Call Southeastern Laser and order another one to keep on hand for next time.

This reset procedure applies to Brother models MFC-9700 and MFC-9800.  The procedure for most Brother models is similar to this, but vary from series to series.  

Feel free to contact us if you need help.

877-233-2599 Toll Free

865-675-5900 Local

info@southeasternlaser.com

HP to stay in the PC business.

 We received the following letter from HP today.

HP Channel Partners;

Partners like you have made it clear to us how important HP’s entire portfolio of products, services and solutions is to the ongoing health of your business. On behalf of all us at HP, thank you for sharing your views and for your support. We appreciate your partnership.

After a deep data driven analysis, we have decided that HP and the Personal Systems Group (PSG) are stronger together. What this means for you is that HP will continue to partner with you across our complete technology portfolio.  We are committed to making the world’s #1 PC business even better for you, from the products and services we offer to the programs designed to grow your business.

Back in July, we restructured PSG to align with customer segments rather than product form factor. This approach improves our focus on capturing customers’ evolving needs and delivering innovation for them across our portfolio – from hardware to software to services. We will continue to drive initiatives that improve our quality, responsiveness and cost-competitiveness.

In closing, thank you for your ongoing commitment. You remain critical to HP’s overall success. We’re happy to follow up with you directly to discuss this or answer any questions you may have.

Meg Whitman

President and Chief Executive Officer

Todd Bradley

Executive Vice President, Personal Systems Group