Wireless, Web-connected, Cloud Print.

The new way to print to your office printer?

"If you can email it, you can print it."  According to HP, regarding their new ePrint feature.

We've been hearing a lot about wireless, web-connected or "cloud" printing.  But what is it?  And what's in it for you?
 

What is it?:

1. Wireless printing happens locally, over your wi-fi or wireless network.  This means you could share a regular printer from a computer, if it is connected to your wireless network.  We did that at my home so my wife could print from her wireless laptop computer to the printer connected to our family pc in the kitchen.
2. Cloud printing, aka web-connected printing, also enables you to print wirelessly, but involves sending the print command over the internet to the printer.  Most notably, HP has introduced this feature, they call ePrint.  To use ePrint, you set up your printer to be accessible on the web (it's secure, no worries).  Then you send your print job to the printer via email.  Google and others are also working on cloud printing.  Google has the feature in beta right now.  I'll let you know how it works out.

What's in it for me?
My answer is, "not much yet."  It's cool.  And it will lead to nice benefits in the future, but cloud printing needs more development.  When it is ready for main stream use, it could eliminate the need for print drivers or network connections for printers.  With the printer's web address and password, for example, you could print from any computer or mobile device, like an iPad or Android phone.

Free Tech Support

Your clients expect you to know printers like you know computers.  We understand the difference.  You can call us when you have a question or need help with any printer or mfp.     Telephone and remote support are free.   Call 865-675-5900 or email here.

Brother drum counter reset.

Brother has a unique method of clearing the "Replace Drum" message on their printers and MFPs.  Your client may call you and say, "Why didn't the message go away after I replaced the drum?"

Open the printer.

Even with the instructions in hand, users often can't make it work.  The instructions are below.  Here's the trick.  Make sure you perform the steps with the printer open. 

Drum reset procedure (for most Brother models):
   1. Open the front cover, exposing the drum/toner cartridges.
   2. Press the Options key on the control panel.
      The display will show "REPLACE DRUM - 1.YES 2.NO".
   3. Press 1 to reset the drum count.
   4. Close the front cover.

If you encounter one that you can't get to reset, you can contact us for free tech support.  The phone number is 865-675-5900.

We respond to the toner terror from this past weekend.

Toner cartridges seem harmless enough.

Then there was that time when I mowed over a pile of used toner in my back yard.  The spontaneous combustion shot a flame out from under the mower.  I jumped backward.  No harm done to the mower, or to me.

But this is different.  Terrorists put explosives inside a toner cartridge in an HP printer and packed it for shipping.  You've probably heard about it on the news.

It was interesting since SE Laser is in the business of selling and recycling toner cartridges.

First of all, the picture that was shown on many news stories was not a toner cartridge.  It was this printed circuit board (PCB), pictured above.  This PCB is said to be a mobile phone card.  It was actually inside the printer that looks like an HP LaserJet P2055.  It appeared to be grounded to the frame along with the standard PCBs, like the formatter and engine control board.

This is a picture of the toner cartridge which contained the explosives.  The toner hopper had been filled with white  material, said to be PETN.  Clearly, it appears to be wired for ignition.

Remember the "Shoe Bomber"?  Now, in airports, we are required to remove our shoes for inspection by TSA officials.  Will there be similar safety actions taken for printer cartridges?

I doubt any of our customers would have any worries about our cartridges exploding inside their printers.  But, just in case you were wondering, our cartridges are remanufactured in N. America.

Instant Savings.  Lasting Quality.

Is customer service dead ?

I recently had the experience of dealing with our department of motor vehicles at the Knox County Clerk's office.  The cumulative result is that I left feeling irritated and found myself being treated not as a customer, but rather a target.  This experience has got me thinking ..... 


Is customer service dead ?  


Caveat emptor is Latin for buyer beware, and many companies and organizations would be wise to take note of how many customers they are driving away.  Anytime, but particularly in these penny-pinching times, good customer service can make a difference.    


Establishing a reputation for excellent customer service is important to keeping the customers you have, and assuring that those people will help bring you others. Stellar customer service focuses on individual customer needs, solves problems and refuses to become wrapped up in red tape.  


So this got me to thinking about how we can improve our own customer service skills here at Southeastern Laser.


1.  Be Empowered: Allow your people to be extraordinary. 
Employees often may feel they lack the authority to make the decisions necessary to achieve extraordinary customer service.  The frustration of having a problem remain unsolved, or of being transferred from person to person, in search of someone who can fix it, only worsens a customer's impression of your business.


2.  Cater to Individuals:  Recognize that every person to walk through your door has different needs--and do what it takes to meet those needs.  What's appropriate for one customer may not work with another. Employees must be able to respond to different customer needs. 


3. Don't Take It Personally:  Listen to customer problems and make sure that they walk away with something, even if it is an assurance that you will follow up on the problem.


4. Be Positive:  Many businesses start off by telling customers what they can't do.  This projects an attitude where the customer is an enemy who must conform to the company's rules. Keep rules simple and flexible, recognizing that individual situations may require bending the rules or throwing them out entirely in order to meet a particular customer's needs.


We have all been guilty of taking the easy way out.  We all have room to improve.  At Southeastern Laser, we will do just that.  We work for you !!   Coach John Wooden once was heard to say "If you don't have time to do it right, when will you have time to do it over ?"


At Southeastern Laser we are as close as your e-mail or your telephone.  We want to make your experience a good one because this is YOUR company Knoxville.  We are just temporary stewards and if we can leave it better than we found it, we all win !!!


Contributed by Jim Seal, Co-Founder, Southeastern Laser.

Do new printer models lock customers in to Xerox brand supplies?

Today Xerox announced two new printer models:

• ColorQube 8570
• ColorQube 8870

These printers will replace the Phaser 8560 and 8860 models.  Along with the typical improvement in print speeds, there is a new feature that deserves our attention.

Non Xerox ink sticks will not be accepted by the printers.

This is an interesting move by Xerox.  Our experience has proven that genuine Xerox ink sticks work best in the solid ink printers.  But can they justify limiting the customer's right to choose?  Anti trust law suits will probably come as no surprise to Xerox, but they can afford it.  

Then what will that do to the toner and ink cartridge markets?  Will other manufacturers follow?  

Fans of Xerox solid ink printers, who know the cost of genuine Xerox ink, will be ok with these new printers. Otherwise, you might want to consider other printers.

Need help choosing a printer?  Contact us today.

Southeastern Laser

865-675-5900

What happened in 1989.

The Year:  1989

Southeastern Laser Products is created.


In September 1989, HP introduced the first "personal" version of the HP LaserJet printer series, the LaserJet IIP. Priced at US$1,495 by HP, and half the size and price of its predecessor, the LaserJet II, it offered 300-dpi output and 4 ppm printing  Retailers predicted a street price of $1000 or less, making it the world’s first sub-$1,000 laser printer.  

Jim Seal turns 26
Andy Brasfield turns 21 old and legal
Jennifer Perkins turns 21 years old and legal
Zack is 13 years old.

First release of Microsoft Office.
The 486 series of microprocessor introduced by Intel. 
Average Price for new car $15,3500.00 
1 gallon of gas 97 cents 
US Postage Stamp 25 cents 

George Bush Snr becomes president of the United States

Yugo Cars go bankrupt

The US Government provides a $150 billion bail out for hundreds of saving and loan associations 

Nintendo begin selling the Game Boy in Japan 

• The first episodes of the Simpsons are shown

Popular Films

• Batman
• Indiana Jones and the Last Crusade
• Lethal Weapon 2 
• Back to the Future Part II
• Ghostbusters II 
• Driving Ms Daisy 
• Honey, I Shrunk The Kids
• When Harry Met Sally.

Many things have changed, but some have stayed the same.  After 21 years, Southeastern Laser is still helping businesses save money with high quality toner and ink cartridges.

Remember to check out our Birthday Special, Half Priced Toner.  Hurry!  It's almost over.